Returns need to be pre-approved. Contact us through our customer support contact page. You will be given the option for an exchange for the same item or for a store credit in the form of a coupon code. Coupon codes can be used for up to 1 year. We do not refund, and coupon codes only cover the amount of the product you are returning, not for shipping. We process returns on a case by case basis, and if we feel your return is not authorized you will not be credited, so please do not return an item unless it has been approved.